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Refund and Cancellation Policy

Last updated: 6 October 2026

1. Digital products: all sales are final

Ebookly sells only digital ebooks (PDF). Your download links are delivered immediately after payment, and a digital file cannot be returned once it has been delivered. For this reason all sales are final. We do not offer refunds, returns, exchanges or cancellations once the download links have been delivered, including where you change your mind, bought a book by mistake, or the book was not what you hoped for.

Please read the book description and this policy before you buy. By placing an order you confirm that you have read and agree to it.

2. Cancellation

Ebooks are delivered digitally within moments of payment, so an order cannot be cancelled once the payment is successful and the download links have been sent. If your payment is still pending or failed, no order is created and nothing needs to be cancelled.

3. Exceptions: when we will fix the problem or refund you

If you report one of the following problems within 7 days of purchase, we will first try to fix it (for example by resending your links or sending a working file). If we cannot, we will refund you:

  • you were charged but did not receive your download links within 24 hours of a successful payment;
  • the file is corrupted, cannot be opened, or is incomplete;
  • you received a different book from the one you ordered;
  • you were charged more than once for the same order (we refund the extra amount).

4. What is not covered

  • Change of mind, or the book not matching your personal expectations or results;
  • Problems caused by your device, reading app or software, where a working file was delivered;
  • Requests made more than 7 days after the purchase date;
  • Ebooks that have been shared, resold or uploaded elsewhere;
  • Books bought during a promotion that was clearly marked non-refundable.

5. How to report a problem

  1. Email readers@ebookly.online from the address you used at checkout, or use the Contact page.
  2. Include your name, the book title and your payment reference ID (shown on the confirmation page and in your receipt email).
  3. Tell us briefly what went wrong.

We reply within 2 working days. You can also call +91 87093 28152.

6. Refund timeline

  • We review and approve your request: up to 2 working days.
  • Refund sent to the original payment method: within 3 working days of approval.
  • Amount shows in your account (PayPal or card): usually 5 to 10 business days, depending on your bank.

Refunds are always made to the original payment method. We cannot refund to a different account or in cash.

7. Failed payments

If money was deducted from your account but you did not get an order confirmation, the amount is normally returned automatically by your bank or the payment gateway within 5 to 10 business days. If it is not, email us with the transaction details and we will help you trace it.

8. Contact

Questions about this policy? Write to readers@ebookly.online.